Operations Manager Location: North West (Hybrid) Salary: £45,000 £55,000 Join a PropTech Powerhouse and Shape the Future of Lettings! We re not just another tech company we re shaking up the rental market. Our award-winning SaaS platform is transforming tenancy progression for letting agents and landlords nationwide, and we re on the hunt for a driven Operations Manager to keep our engine running at full throttle. If you thrive on variety, love streamlining processes, and get a buzz from solving problems before they even hit the radar, you ll feel right at home here. This is your chance to take the reins at a pivotal point in our growth and make a real impact from day one. The Role The Brains Behind the Smooth Running You ll be the operational glue holding it all together making sure we re compliant, efficient, and delivering an exceptional customer experience every single time. Expect to: Own the day-to-day operations and make them run like clockwork Refine processes to squeeze every drop of efficiency Handle escalated complaints with empathy and skill Keep us 100% compliant with property regulations Collaborate with product, sales and account management to keep the machine humming Spot opportunities for automation and innovation before anyone else Lead operational projects from concept to launch wearing all the hats when needed Who You Are You ve been in the property game (lettings, sales, property management, or PropTech) You know compliance and complaints handling