Hire Controller Location: Rushden Salary: to £37,000 Reporting to: Depot Manager Hours: 7:30am 5:30pm (30-minute lunch break) Purpose of the Role To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments. Key Responsibilities Customer and Hire Management Manage the full hire and off-hire process for plant and equipment. Advise Hire Negotiators on pricing and specification details. Prepare and issue accurate quotes for every customer enquiry. Proactively follow up on quotes and support the sales team in securing business. Build strong relationships with customers through regular communication and occasional site visits. Operational Coordination Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance. Manage all recharges accurately and in line with company procedures. Produce and maintain Hire Desk Revenue Reports and Customer Reports. Respond promptly to any hire-related customer queries, ensuring a professional resolution. What You ll Bring A proactive, driven, and organised approach. Strong teamwork and communication skills. Excellent attention to detail and the ability to work to tight deadlines. Confidence in managing multiple priorities in a fast-paced environment. Qualifications and Experience Basic knowledge of heavy plant and equipm