Our client are a long established organisation in the motor insurance sector. They are recriting for a Customer Service Advisor to work in their first notification team. This is a full time office based role, Southend on Sea, Essex. Salary £23,810 per annum. Experience in a call centre is essential. What will my duties be? Act as the first point of contact for clients, brokers and third parties reporting motor incidents via telephone, email, or post. Provide an excellent level of customer service and empathy to customers. Listen to and understand the customer s needs, advising them of the best course of action and promoting any services that will enhance their claim experience. Log claim information on to the in-house and client systems. Liaise with repairers and motor engineers to oversee the repair process and ensure that the customer s claim is progressed as efficiently as possible. Provide updates where required to customers, brokers, and partners. Take incoming calls regarding general claims queries and refer to the technical claims teams when required. Support the company s values and policies and work to the highest professional standards. What skills should I have? Excellent customer service skills to deliver a professional and compassionate service. Previous experience in a call centre environment is required. The ability to work independently to manage and complete your allocated workflow. A confident attitude and the ability to deliver information clearly and ac