Role: Customer Service Executive Contract: till 09/30/2025 Location: Belfast, UK Purpose of the Role: The Customer Service Executive is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full). Key Accountabilities Order life cycle management Maximising customer satisfaction level and order entry accuracy Building strong relationship with customers, sales and logistics functions Timely handling all incoming customer queries and requests Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports) Continuously improve the customer service process Manage issue resolution for respective sales organisation(s) Continuously support system and process improvement initiatives Support other functions and processing activities (billing, clearing, customer spend processing) Any other tasks requested by line manager Skills: Excellent interpersonal and communication skills Excellent customer service and customer care mind-set Willingness and ability to build great relationships with customers Positive can do attitude Accuracy and attention to details Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary Willingness to gather excellent knowledge of customers and market specifi