Staffline are Hiring We have a New permanent job vacancy, and are keen to speak with experienced, Regional Contract/Account Managers in the Derby areaThis role will see you out and about, and you will have access to a company car as part of the salary package, therefore it is essential you have a full UK driving licence (manual).Our ideal candidate will have experience within the Security, Facilities sector, and you will have managed numerous contracts simultaneously. With the ability to re-prioritise to support all CustomersJob Description:This position will require you to travel to various Customer sites-Derby, Worksop, Chesterfield, East and West MidlandsYou will be responsible for the management of specified customer contracts of sites. Involvement with the auditing, reviewing and maintenance of the Quality Management System.You will set very high standards for site-based colleagues, will have well developed organisational skills, the ability to work independently and as part of the operational team Conduct Surveys and Risk Assessments.Manage customer complaints.Agree, monitor, and manage Service Level Agreements for all customer contracts.Customer liaison.Complete periodic audits of all customer contracts and reviews with the customers.Dealing with Health and Safety reports and RIDDOR.Liaise with Managing Director or representative through the Management of Service processes.Prepare High Level Summaries and KPI s for specific sites as specified in the Service Level Agree