Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.You will be based in the Worcester / Gloucester area and will attend customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers.You''ll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Worcester(on-site visits + remote reporting) Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided) Company Van: Van + fuel card provided (full, clean manual UK Licence required to be considered for this role). Hours: Hours: Monday to Friday 40hrs / week. Core hours - 09:00 - 17:00 or 12:00 - 20:00 with 30 mins lunch. Also requires nights, which is 20:00 - 08:00, the nights consist of 7 nights a week, working 1 week in 4, on call out. Additional payment is made for working this shift and if you are called out. WHAT YOU''LL BE DOING:Visit customer sites to diagnose and resolve EPOS, network, and business system issuesCapture photographic evidence and compile clear, actionable reportsCoordinate fixes - liaise with management, IT providers and third partiesMediate IT solutions between franchisees, service desks, and IT ..... full job details .....