Trainee Field Service Engineer - Hotpoint

No Experience Needed | Fully Paid Training | Company Van Provided

Ready to start a hands-on career with one of the UK''s most trusted appliance brands?
Hotpoint are looking for motivated individuals to join our 12-month Trainee Field Service Engineer programme. Whether you''re currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another hands-on role, we''ll provide all the training and support you need to build a successful engineering career.

If you enjoy problem-solving, fixing things, DIY, working independently, helping customers and learning practical skills, this could be the perfect opportunity for you.

What''s in it for You?

• 12-month paid training programme
• Daily rate equivalent of -27,377 for the first 6 months, increasing to -28,352 per year for the remainder - paid on a weekly basis via umbrella company
• Uncapped commission opportunities
• Overtime available
• Fully equipped company van and fuel card provided
• Tools, equipment and uniform supplied
• Industry-leading training programme
• Ongoing support from experienced engineers
• 20 days holiday plus bank holidays
• 25 days holiday once permanent
• Opportunity to secure a permanent role within 12 months
• Long-term career progression with a global household brand

The Role

As a Trainee Field Service Engineer, you''ll be the face of Hotpoint, visiting customers in their homes to diagnose and repair household appliances.
No two days are the same. You''ll solve problems, learn technical skills and provide outstanding customer service while working independently in your local area.

What You''ll Be Doing

• Driving your company van to customer appointments
• Diagnosing faults and carrying out repairs on domestic appliances
• Delivering excellent customer service
• Managing tools, parts and stock
• Representing the Hotpoint brand in customers'' homes
• Promoting approved products and services to customers, earning commission opportunities

You''ll work on appliances including:

• Washing machines
• Tumble dryers
• Electric cookers
• Other domestic appliances as your training develops

No Engineering Experience? No Problem.
Our structured training programme is designed for people with the right attitude and willingness to learn.
We''ll teach you everything you need to know through a combination of classroom learning, hands-on technical training and supported field experience.

Your Training Journey

Weeks 1-3 is Residential Training in Peterborough
For your first three weeks, you''ll attend our specialist training centre in Peterborough from Monday to Friday, returning home for weekends.
All travel arrangements are organised and paid for by us.

Week 1 - Welcome Induction

• Travel to Peterborough organised by our team
• Meet your colleagues and support network
• Collect your tools, equipment and uniform
• Learn essential health and safety procedures
• Complete your driving assessment
• Receive your company van for travel to and from the training centre

Weeks 2 & 3 - Technical Training

• Hands-on appliance repair training
• Fault diagnosis techniques
• Electrical and mechanical troubleshooting
• Customer service skills
• Practical learning in real-world repair scenarios

Weeks 4-6 - Field Mentoring
You''ll work alongside an experienced Hotpoint engineer, putting your new skills into practice while receiving one-to-one coaching and support.

Months 2-12 - On-the-Job Development
Build your confidence and technical expertise by working with real customers and developing your knowledge across multiple appliance categories.

Phase 2 Training - 1 Week Upskill Programme
Further expand your capabilities by learning additional appliance categories and increasing your technical skillset.

What We''re Looking For
We''re looking for individuals who are motivated, reliable and keen to build a long-term career within engineering.

• Strong work ethic and positive attitude
• Reliable, honest and professional approach to work
• Excellent problem-solving skills and logical thinking
• Customer-focused with strong communication skills
• Comfortable working independently and managing your own workload
• Able to follow processes, procedures and safety standards accurately
• Willing to learn new skills and continuously develop
• Looking for a long-term career, not just a short-term role
• Confident communicating with customers and identifying their needs
• Comfortable recommending products and services where appropriate
• Motivated by earning additional commission through excellent customer service and upselling products

Essential Requirements

• Full UK Manual Driving Licence held for a minimum of 1 year
• Physically able to move household appliances safely
• Right to work in the UK

Desirable Experience

• Engineering, mechanical, electrical or technical experience
• Experience in repair, maintenance or fault-finding
• Field-based, trades or customer-facing roles
• Delivery driving, logistics or mobile working experience
• Experience using tools or carrying out practical, hands-on tasks

What Matters Most

No previous Field Service Engineer experience is required. We provide full training from day one. Above all, we''re looking for motivated individuals with the right attitude, a willingness to learn, and a genuine desire to build a successful career in engineering with Hotpoint.

Career Changers Welcome
Many of our successful engineers have come from backgrounds including:

• Retail
• Customer Service
• Warehousing and Logistics
• Delivery Driving
• Manufacturing
• Automotive and Mechanical Roles
• Construction and Trades
• Facilities and Maintenance

If you''ve got the right attitude, we''ll provide the training.

Why Choose Hotpoint?

• Learn a skilled trade with a recognised household brand
• Gain valuable technical qualifications and experience
• Enjoy independence and variety every day
• Join a supportive team invested in your success
• Build a long-term career with excellent progression opportunities

Please apply now to start your journey today and become a qualified Field Service Engineer with Hotpoint.