Cisco Customer Success Practice Lead (1 Braham Street, London, United Kingdom)

Closing Date: Tuesday 19th August 2025BT is launching a new Cisco Customer Success team to support achievement of the highest partnership status with Cisco, one of BTs tier 1 strategic partners. As Cisco Customer Success Practice Lead, youll define the strategy, build the team, and embed a customer-first mindset across BTs Cisco business. Your leadership will fuel retention, upselling, and acquisition of large, complex Cisco contracts with BTs corporate and public sector customers directly impacting BTs market share and long-term success.This is a high-impact role with visibility across the organisationideal for someone looking to shape strategy, lead cross-functional collaboration, and build deep expertise in scaling customer success operations.Your impact will directly contribute to BTs growth and long-term success.Leading BTs Customer Success practice to drive customer health, retention and growth.Design and delivery of customer success plans that align technology adoption with customer goals and industry trends.Inspiring and leading the team to hit BTs Cisco Customer Success team sales targets and key performance metrics at team and colleague level.Building trusted, executive-level relationships with customers to understand and qualify their needs and strategic priorities.Proactively managing renewal risks with clear action plans and coordinating with renewal and sales teams.Relationship BuildingStrategic PlanningExceptional stakeholder management and experience navigating complex, matrixed environments to align strategic goals.Extensive experience building lasting B2B customer relationships across customer retention sales, account management, acquisition or new business.On target bonusPrivate health careCar allowanceBT Pension scheme, minimum 5% Employee contribution, BT contribution 10%Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. Enhanced womens health support: including help with menopause symptoms, cancer screenings, period care and more25 days annual leave (not including bank holidays), increasing with service24/7 private virtual GP appointments for UK colleagues2 weeks paid carers leaveWorld-class training and development opportunitiesOption to join BT Shares Saving schemesWhy UK Sales and CommercialIn Sales and Commercial, were building one of the biggest and best sales teams in the country. Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UKs best sales forceWith over 175 years of heritage, BT is now the flagship business brand of BT Group. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We''re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you''re excited about this role but your past experience doesn''t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.