The Customer Engagement Executive (Social Media) will be the link between digital communication and real customer interaction, with a wonderful sales and marketing mix.Client DetailsMy client are a European based company within manufacturing retail industry, known for its innovative approach to delivering high-quality products and services. The company is committed to maintaining a strong online presence and fostering meaningful connections with its customer base. This role is office-based in Horsham.DescriptionAs Customer Engagement Executive, you are the link between digital communication and real customer contact.You actively engage customers throughout their journey, from first interaction to follow-up and aftercare. You make sure that marketing efforts don''t stop at visibility, but lead to real conversations and engagement.You combine digital tools such as social media, CRM, e-commerce and marketing communication with direct customer contact via email, phone and video call.You work closely with Marketing, Sales and Order Administration and play an active role in improving how we attract, engage and convert customers.Customer contact and commercial follow-upYou actively follow up digital leads and ensure no opportunity is left untouchedYou take initiative to contact customers and feel comfortable starting conversations by phoneYou ask the right questions, understand customer needs and guide them towards the right solutionYou follow up after campaigns, downloads and websh