We are hiring for a Technical Customer Support Specialist to join a global technology specialist company. Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote! Languages Fluent English is Required. Fluency in anyother 2nd language is an advantage but not essential The Company Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.The Role of the Technical Customer Support Specialist As the Technical Customer Service Specialist, you will provide customer support and technical support to English speaking global business clients using their innovative communication platform and hardware. As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Typical job responsibilities will include: Respond to customer calls and emails to diagnose and resolve issues Manage and resolve support tickets efficiently Support hardware updates via testing and software communication deployment Coordinate and track hardware repairs and ensure correct tablet configuration Triage bugs and manage their progress through the bug tracking system Collaborate with internal teams on service desk-related matters Provide data entry and configuration support across departments Occasi