Customer Service Specialist (Transport and Logistics)Location: Reading, Berkshire Salary: £35,000 per annumPosition: Full-time, PermanentThe CompanyWe are working with a growing and dynamic logistics business specialising in transport, freight forwarding, and pallet network distribution. Due to continued growth, they are looking to appoint a Customer Service Specialist to join their operations team in Reading.The RoleAs a key point of contact for customers, you will play a vital role in ensuring the smooth running of transport and freight operations, delivering a high level of service across pallet network and general haulage movements.Key ResponsibilitiesHandling incoming customer enquiries via phone and email in a professional and timely mannerManaging and updating bookings across transport management systems (TMS)Coordinating UK and European pallet network deliveries and collectionsTracking shipments and providing real-time updates to customersResolving delivery issues, delays, and service queries efficientlyProcessing orders, consignment notes, and transport documentationLiaising with drivers, depots, and partner networks to ensure service levels are metMaintaining accurate records of customer interactions and job updatesSupporting the wider operations team with daily logistics activitiesContinuously striving to improve customer satisfaction and service deliveryExperience and Skills RequiredPrevious experience within transport, freight, or logistics operations is highly d