OverviewIT Support Specialist - 1st/2nd Line

Warrington | 6-Month FTC | Up to £32,000

Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You\''ll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.

What You\''ll Be Doing

Providing responsive IT support across desktop, mobile, and telephony

Building and deploying devices with the latest software and security standards

Managing tickets, troubleshooting issues, and ensuring SLA compliance

Collaborating with vendors and creating user-friendly documentation

Visiting remote sites when needed and contributing to service improvements

Essential Experience

Proven experience in 2nd Line/Desktop support in medium/large organisations

A solid background in maintenance and support of relevant devices such as PCs, desk phones, mobiles amongst other hardware

Strong knowledge of Windows 10/11, Office 365, and network fundamentals

Excellent communication skills and a customer-first mindset

UK Driving Licence required

Desirable Experience

MCP certification

Experience with multi-domain environments and mobile device management

Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.

Carbon60, Lorien and SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy

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