A prestigious domiciliary care business is looking for an ECM Coordinator (Electronic Call Monitoring) to cover the Hertfordshire area on a full-time/permanent basis. They provide domiciliary care on a large scale, and they are growing rapidly as a business and service provider. Job Purpose The ECM Coordinator will be responsible for the day-to-day monitoring, accuracy, and compliance of the Electronic Call Monitoring (ECM) system. The role ensures that care visits are delivered as commissioned, accurately recorded, and aligned with safeguarding, payroll, and Local Authority requirements. The post holder plays a key role in supporting service delivery, quality assurance, safeguarding oversight, and accurate payment of care staff. Key Responsibilities As ECM Coordinator: ECM Monitoring and Compliance Monitor the system daily to ensure all care visits are logged accurately and in line with commissioned care hoursIdentify and investigate missed, late, or incomplete calls and escalate in accordance with our safeguarding and escalation proceduresLiaise with care staff and coordinators to resolve ECM discrepancies and reinforce correct ECM usageEnsure compliance with Local Authority commissioning and contractual obligations Safeguarding and Service Oversight Identify trends or anomalies in care delivery that may indicate safeguarding concerns or risks to service usersEscalate safeguarding concerns promptly to the Registered Manager/Operations DirectorMaintain accurate records