The Role (AKA: The Person Who Makes Everything Run Smoothly)As our Retail Store Manager, you''ll be the heartbeat of the shop - leading the team, shaping the customer experience, and keeping the store running like a well-oiled machine.You''ll be hands-on, people-focused, commercially switched-on, and not afraid to roll up your sleeves.What You''ll Be DoingLeading, motivating, and developing a small, friendly teamKeeping stock levels sharp and supplier relationships strongMaking sure the store looks great, feels welcoming, and runs safelyDriving sales through smart merchandising and local promotionsHandling customer queries, bespoke orders, and the occasional curveballOwning health and safety and complianceReporting on KPIs and helping shape future store strategyWhat You BringProven retail management experience (DIY/hardware/trade = big bonus)Confident leadership and people-management skillsCommercial awareness and a practical, problem-solving mindsetStrong communication and customer service instinctsComfortable with EPOS systems and basic financial reportingA genuine interest in DIY, home improvement, or tools (we love that stuff)Perks and BenefitsCompetitive salary + bonus schemeStaff discount on everything (dangerous if you love tools)Training and development opportunitiesA supportive, community-focused team who actually enjoy working togetherReady to Build Something Great?If you''re a natural leader who loves retail, thrives in a hands-on environment, and gets a buzz from