About the Role As Team Leader, you ll provide clear, structured leadership to our local support teams in and around Smethwick, West Midlands. You ll work under the guidance of the Registered Manager to make sure care is delivered safely and to a consistently high standard across your locations. This is a hands-on leadership role covering staff supervision, compliance, recruitment support and day-to-day service delivery for the people we support. Key Responsibilities Oversee and audit support plans, support records, medication records and financial records for your locations in line with company policy. Escalate and resolve any gaps within agreed timescales. Plan and manage staff rotas so shifts are fully covered, including managing staff shortages and travel disruption to minimise the impact on service users. Support recruitment in line with Unique Care Network s recruitment policy, induct new staff, and organise ongoing supervisions and appraisals for support workers. Carry out regular spot checks to confirm support workers are delivering person-centred, high-quality care. Administer medication in line with company policy and complete medication competency assessments for support workers. Confirm that staff allocated to a service user are trained, competent and formally introduced before support starts. Keep service users families informed of any changes, concerns or incidents. Work collaboratively with external professionals, and represent the service at professional and ..... full job details .....