We are looking to recruit a Tenant and Billing Administrator to support the day-to-day administration of property, tenant and billing processes. The role involves maintaining accurate records, processing lease and tenancy changes, raising charges and invoices, and ensuring all work is completed accurately and within agreed deadlines.

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This position is a 9-month fixed term contract.

The main duties are:

• Maintain accurate property and tenant records on the Horizon system.
  
  
• Process lease renewals, assignments, new licences, rent reviews and data amendments.
  
  
• Set up and manage diary events to support billing and lease processes.
  
  
• Prepare and process documentation for new properties, leases, renewals and amendments.
  
  
• Assist with preparing residential leases and licences.
  
  
• Prepare accurate completion statements for internal and external contacts.
  
  
• Calculate and raise charges in line with lease agreements and billing deadlines.
  
  
• Generate invoices on annual, quarterly and monthly billing cycles.
  
  
• Process regular recharges, including utilities, car parking, Sunday trading and purchase ledger costs.
  
  
• Process insurance invoices and raise the relevant charges.
  
  
• Issue service charge budgets, reconciliations and supporting documents.
  
  
• Check rent rolls, charges and system records, highlighting any errors or discrepancies.
  
  
• Ensure all changes and billing activities follow company procedures and controls.
  
  
• Deal with queries from tenants and colleagues, escalating more complex issues when needed.
  
  
• Work closely with Property Management, Finance and other departments to resolve queries and outstanding matters.
  
  
• Follow established processes and suggest ways to improve efficiency.
  
  

Skills and Experience

• Good communication skills and the ability to work with people at all levels.
  
  
• Able to manage a varied workload and work to tight deadlines.
  
  
• Good attention to detail and organisational skills.
  
  
• Confident using Microsoft Office, particularly Excel.
  
  
• A positive and flexible approach with a willingness to learn.
  
  
• GCSEs (or equivalent) in English and Maths.
  
  
• Experience in Sales Ledger, Lease Management, Property Administration or Contract Management would be an advantage.
  
  

This is a great opportunity to work for a highly respectful company, they have so many benefits, including a subsidised canteen and a gym on site! 25 days holiday plus bank holidays.

For the right person there is a possibility this role can lead to a permanent position.