Global Export Customer Service SupervisorLocation: BasingstokeContract Type: PermanentSalary: 45,000 per annumWorking Pattern: Full Time (Monday - Friday 9am - 5pm)Working Arrangement: Hybrid working model: 4 days in the office, 1 day from home.Our client, a leader in the Life Sciences sector, is seeking a dynamic and experienced Global Export Customer Service Supervisor to join their innovative team. This pivotal role offers the opportunity to lead a talented group of Customer Service Representatives in a fast-paced, inbound environment, ensuring that customers receive exceptional service aligned with the organisation''s strategic goals.A background in export documentation, customs procedures, and international shipping is essential. Experience in a regulated industry, such as life sciences, diagnostics, or healthcare, will be highly advantageous. Familiarity with temperature-controlled shipments and global trade compliance requirements is also preferred.About the Role:As a Global Export Customer Service Supervisor, you will have a significant impact on enhancing customer satisfaction while driving team performance. Key responsibilities include:Leading, coaching, and developing Customer Service Representatives, fostering their professional growth and engagement.Acting as the primary escalation point for complex customer issues, ensuring timely and effective resolutions.Managing daily operations, including workload prioritisation, scheduling, and resource ..... full job details .....