1st Line Support Analyst (Applications and Networks)£30,000-£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am-16:30 and then you will go onto a shift pattern which is either earlier or later starts (Mon-Fri)Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We''re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client''s growing team.You''ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly.Key Responsibilities User SupportProvide first-line support via phone, email, and ticketing systems.Deliver clear communication, regular updates, and a great user experience. Application SupportTroubleshoot login issues, performance failures, and configuration queries.Support core business applications, including SaaS and on-prem systems. Network SupportDiagnose Wi-Fi, VPN, and LAN connectivity issues.Determine local vs. broader network faults and escalate when needed. Incident Management and TroubleshootingLog, categorise, prioritise, and track all incidents and service requests.Follow structured troubleshooting steps using scripts and knowledge bases. Monitoring and AdministrationMonitor system alerts, dashboards, and network tools to spot early issues.Handle user account creati