Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation.You''ll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives.The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional mannerHandle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise toolsTriage issues effectively and escalate to relevant teams when requiredTroubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technologyProvide support across hardware, software, and network-related issuesEnsure effective ticket management, root cause analysis, and documentation of remediesContribute to continuous improvement by updating knowledge bases and encouraging self-serviceDeliver a consistent high-quality exp