Customer Service Advisor Penrith / Hybrid £33,100 + package Full time, permanent Our client is committed to creating exceptional homes and an exceptional journey for every customer. Their Customer Service team is central to that mission, and they are looking for a proactive, people-focused Customer Services Advisor to help deliver a consistently outstanding aftercare experience across the region. If you re passionate about customer service, thrive in a fast-paced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact. About the Role You ll be the friendly, knowledgeable first point of contact for customers, supporting them throughout their post-completion journey and ensuring their experience reflects 5 standards. Key Responsibilities Customer Experience and Communication Act as a brand ambassador, delivering a warm, professional service at all times Manage inbound calls, emails, and enquiries in line with agreed service levels Carry out post-completion courtesy calls to gather feedback and encourage customer survey participation Complaint and Case Management Coordinate and administer complaints in line with the New Homes Quality Code Liaise with internal teams to gather accurate information and support detailed responses Track complaint progress, provide updates in regional meetings, and escalate where necessary Operational Support Maintain customer journey trackers and complaint logs Triage custom