We are looking for a dedicated Service Charge Analyst to join our team and ensure accurate calculation, construction, and issuance of service charges while providing expert support to our residents.

Main Responsibilities:

• Accurately calculate, construct, and issue all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, and internal policies.

• Manage complex cases to ensure full cost recoverability.

• Deliver exceptional, customer-centric service by resolving complex queries and complaints from service charge payers.

• Work collaboratively with internal teams and external partners to resolve disputes and dissatisfaction effectively.

• Prepare service charge information and evidence for First Tier Tribunal and attend hearings if required.

• Identify improvements in service charge calculations and communication to residents.

• Share knowledge and contribute to building resilience within the service charge setting team.

Skills, Knowledge & Experience:

• Proven experience in service charge analysis with thorough knowledge of residential and commercial service charge management.

• Strong understanding of current legislation and sector best practices.

• Excellent organisational skills with the ability to manage multiple tasks to deadline.

• Experience working with councillors, community groups, and external partners.

• Exceptional verbal and written communication skills.

• Strong financial and numerical skills.

• Commitment to delivering excellent customer service.