Sales Administrator - 7049 Location: Stonehouse, Gloucestershire Hours: Monday to Friday, 8:30am 5:00pm Salary: £29,000 £32,000 per annum, depending on experience Employment Status: Permanent Key Responsibilities of a Sales Administrator Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery. Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently. Maintain accurate customer, product, sales and supplier records. Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates. Monitor customer orders, stock availability, back orders and deliveries through to completion. Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time. Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions. Support Accounts with customer queries, invoicing, credit information and relevant documentation. Follow the company''s ISO 9001 Quality Management System and maintain accurate, traceable records. Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations. Key Skills of a Sales Administrator Previous experience in sales administration, customer service or office administration, with excellent customer service skills and a professional telephone manner. Strong written and verbal communication ..... full job details .....