Technical Support EngineerLocation: Various (Field-based, UK-wide) Hours: Monday to Friday, 8:45 am 5:30 pm Salary: Competitive DOE + Bonus + Car Allowance + Benefits Contract Type: Permanent About the RoleWe are seeking a Technical Support Engineer to join a leading home appliance brand. This field-based role focuses on improving product quality, reliability, and repair success rates.Working closely with the Technical Manager, you ll assess product issues, support repair partners, and drive continuous improvement initiatives.This is an excellent opportunity for an experienced field engineer looking to transition into a quality and technical support role with a global leader in home technology. Key ResponsibilitiesQuality and Technical Support Conduct product quality assessments and manage quality-related issues.Provide technical support to authorised repair partners, including audits and in-field accompaniment.Analyse repair data to identify failure trends and recommend improvements. Training and Development Assess training needs for repair engineers and deliver coaching where required.Prepare technical bulletins and monitor usage by field engineers. Process and Continuous Improvement Evaluate new products, review documentation, and arrange first spares orders.Support product recalls, rework projects, and technical returns analysis.Inspect incoming stock for compliance and contribute to service partner performance reviews. Collaboration and Communication Assist call centre c