We are looking for a dedicated and proactive Housing Officer to join our team in the heart of Enfield. If you are passionate about delivering high-quality housing services and enjoy making a difference to your community, this is the perfect role for you! Key Responsibilities: Tenancy Management: Manage council housing tenancies, ensuring tenants comply with tenancy agreements, and resolve tenancy-related issues (e.g., rent arrears, antisocial behavior, property maintenance). Tenant Support: Provide support and advice to tenants on housing-related issues, such as rent payments, housing benefits, and general tenancy queries. Rent Collection: Oversee the collection of rents, monitor arrears, and work with tenants to develop repayment plans as required. Property Inspections: Conduct regular property inspections to ensure properties are in good condition, and carry out follow-up actions for repairs and maintenance. Allocations and Transfers: Assist in the allocation and transfer of properties according to local housing policies, ensuring fair distribution based on need and eligibility. Complaint Management: Investigate and resolve tenant complaints in a timely and professional manner, ensuring high levels of tenant satisfaction. Collaboration with External Agencies: Work alongside support agencies, social services, and contractors to ensure tenants receive the appropriate assistance and services. Health and Safety Compliance: Ensure properties meet health and safety standards and