Job Purpose:Be part of the Rental Income Team, providing high-quality housing support to residents.Offer intensive help to vulnerable residents to keep their tenancy and reduce the risk of eviction. You''ll support people with various needs to improve their living situation.Help residents increase their income by advising on welfare benefits, Discretionary Housing Payments, and the Household Support Fund.Manage and assess referrals for support, offering personalised help to a group of residents referred to you by internal and external services.Deliver responsive and high-quality service to residents, aiming to improve customer satisfaction and support tenancy sustainability.Work closely with teams like the Neighbourhood Team and external organisations (e.g., debt advice agencies, credit unions, and law centres) to provide the best support.Job Duties:Provide expert support for tenants with Assured Short-hold Tenancies, focusing on welfare benefits (including Universal Credit) and other relevant financial support options.Manage a caseload of residents, offering individualised support.Assess resident''s situations by conducting interviews and home visits, maintaining accurate records, and identifying any risks to their tenancy or well-being.Create and regularly review Support Plans to promote independent living and tenancy stability.Stay proactive in identifying and addressing challenges that might affect tenant''s ability to maintain their tenancy.Use your expertise to assist t