Are you passionate about delivering exceptional customer service? We are supporting a forward-thinking business services company based in Stockport, looking to appoint a Customer Service Advisor to support their Customer Services team. THE JOB Working in a hybrid environment (three days in the office and two days from home), you ll play a crucial part in ensuring seamless communication, efficient appointment scheduling, and accurate record management. With training provided to develop your sector-specific skills, this is an ideal position for someone with a background in administration or customer services who thrives on varied responsibilities and delivering a great customer experience. Your responsibilities will include: Responding promptly and professionally to inbound emails, and queries from customers and stakeholders Effectively address and resolve enquiries, escalating complex issues when necessary Maintaining positive, empathetic communication in line with company values and culture Managing appointment scheduling Assisting customers with self-booking and guide them through the customer portal Keeping accurate, up-to-date customer records in compliance with GDPR and data protection regulations Collaborating with other departments to ensure smooth service delivery Supporting the wider team activities, contributing ideas for process improvements, and assisting with ongoing learning and development THE PERSON Previous experience in a customer service or customer admi