About The RoleCustomer Lifecycle Account Managerphs Direct TamworthPart-Time, Permanent 18.75 Hours per Week (Monday to Friday)Salary: £14,040 per annumBuild Relationships. Drive Growth. Make an Impact.Are you passionate about delivering exceptional customer experiences while driving business growth? Do you enjoy building strong relationships, uncovering opportunities, and helping customers achieve success?If so, we have an exciting opportunity for a Customer Lifecycle Account Manager to join our growing team at phs Direct in Tamworth.As a Customer Lifecycle Account Manager, you will take ownership of the complete customer journey, from onboarding new clients through to developing long-term partnerships that drive customer retention, loyalty, and revenue growth. You''ll be a trusted advisor to our customers, ensuring they receive outstanding service while identifying opportunities to expand and strengthen our relationships.What You''ll Be DoingCustomer OnboardingGuide new customers through a smooth and successful onboarding journey.Deliver an engaging and professional customer experience.Ensure customers fully understand our products, services, and support channels.Conduct review calls to maximise engagement and satisfaction.Account Growth and Revenue GenerationIdentify and secure upselling and cross-selling opportunities.Drive revenue growth across your customer portfolio.Meet or exceed monthly, quarterly, and annual sales targets.Deliver against call quality standards and ..... full job details .....