RM Recruit is working in partnership with our nationwide client to recruit a Civica Cx Systems Officer on a permanent basis. This role benefits from mostly home working with office presence required once / twice per month in the Midlands or London area. This is a fantastic opportunity for an experienced Civica Cx professional to take ownership of system optimisation, support, and continuous improvement across a well-established ICT function. Main duties include: Acting as the organisation s subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal. Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency. Support users with technical issues, resolving data queries, workflow errors, and system problems promptly. Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms. Coordinate system testing, upgrades, patch deployments and release management. Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements. Develop user guides, training resources and deliver workshops to increase user capability and confidence. Produce reports and dashboards using SQL, Power BI and other reporting tools to support informed decision-making. Collaborate with the ICT and Innovations teams to support wider