Are you the person people trust to get things sorted? Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time, permanent basis. Job Role Taking inbound calls and dealing with enquiries from customers, the external sales team and general public Managing customer enquiries received via email Processing internet and email orders Preparing customer quotes Setting up customers for online ordering Working closely with Area Sales Managers Liaising with carriers to chase deliveries and obtain proof of delivery Managing forward orders, call-offs and customer projects Monitoring orders, deliveries and service levels while building strong relationships with key accounts Skills and Experience Previous experience in a similar role Demonstrating excellent customer service and communication skills Being personable, approachable and confident when dealing with customers Remaining calm and professional when handling challenging customer situations Using initiative to identify solutions and resolve problems Working effectively both independently and as part of a team Managing workload and time effectively within a busy environment Maintaining a high level of accuracy and efficiency Having basic knowledge of Microsoft Word, Outlook, Excel and Sage would be advantageous, although full training will be provided Package and Benefits Monday to Friday 9.30am ..... full job details .....