Job Title: Service Co-ordinator

Location: South Petherton, UK

Salary: -30,000

Company Overview: Recruitment Fox is hiring for a dynamic and innovative company that is one of the UK''s leading independently owned material handling equipment service providers. With over 100 employees and 2 sites across the UK, they offer facilities management, training, and hire services to their customers.

Job Description: We are seeking a highly motivated and skilled individual to join our team as a Service Co-ordinator. In this role, you will lead a team of site and field-based engineers, arrange equipment repairs, liaise with customers and site managers, manage engineers'' workloads, and ensure all equipment is maintained on time and to a high standard. The ideal candidate will have experience in a busy service office environment, ideally within the MHE industry, and enjoy the challenges this brings.

Key Responsibilities:

• Lead a team of Field Based Engineers and Site Engineering Team Leaders.
• Coordinate engineers with the Aftersales Team.
• Arrange engineer attendance to breakdowns, maintenance, and servicing with customer site managers.
• Place and process orders with suppliers and other dealers.
• Work collaboratively with all other departments.
• Process engineers'' jobs for invoicing.
• Produce quotations for repairs and further work.
• Process warranty claims.
• Compile reports.
• Assist with answering out-of-hours calls from customers on a rota basis.
• Undertake additional tasks to meet business or customer needs.
• Ensure all engineers'' work is completed and processed in line with month-end procedures.

Qualifications:

• Proficiency in Microsoft Office Suite.
• Desire and ability to deliver excellent service.
• Experience in a fast-paced, reactive, customer service role.
• Excellent communication skills, including a confident, friendly, and professional telephone manner.
• Ability to work off own initiative and well within a team.
• Ability to multi-task, prioritize, and pay attention to detail.
• Well-developed IT skills.
• Ability to work well under pressure and to deadlines.
• Exceptional organizational skills.
• Experience with Protean software is desirable but not essential.

What We Offer:

• Up to 27 days holiday (plus bank holidays) depending on length of service.
• 2 x basic salary death in service payment.
• Health care cash plan covering dental treatment, NHS prescriptions, annual health checks, etc.
• Benefits platform with discounts on major supermarket shops, high street vendors, holidays, and gym memberships.
• Employee Assistance Programme.
• Ongoing training and career opportunities.
• Cycle to work scheme.
• Refer a friend bonus of -500 per person.
• Long Service Awards on 10, 20, and 30 years.
• Life Event Day for getting married, moving home, graduating.

How to Apply: Please submit your CV. We look forward to hearing from you!