Role OverviewKey Responsibilities: Build and maintain strong relationships with clients Renew existing contracts and service agreements, and move clients onto contracts or service agreements where not present Develop and implement client relationship management strategies relative to the size and value of each client and in line with the business growth and retention strategy Recommend and implement improvements to the management of client relationships Be the first line point of contact for clients with responsibility for the day-to-day account management of a portfolio of clients which, at times, can include finding solutions to complex problems Meet agreed financial growth targets from the within the existing portfolio which will be achieved through contract renewals, price increases and introducing new service lines Agree and deliver annual account plans for clients including monthly and quarterly reviews with appropriately detailed MI Ensure that all service escalations are directed to the correct personnel within the business and responses collated and replied to in good time and to the client''s satisfaction Liaise with colleagues and external providers to ensure all contracted services are delivered as per specification Support the Head of Account Management as required Work alongside marketing colleagues to ensure successful fulfilment of marketing campaign Use in-house IT systems and follow documented processes to ensure client requirements are clear and deliverable