Job Title: Customer Support Advisor Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office, one day WFH)Salary: 21.83 per hour PAYEPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Ready to build a career with one of the UK''s most recognised financial institutions? We''re recruiting confident and customer-focused individuals to join a dedicated customer operations team supporting shareholders and clients. This opportunity offers structured training, ongoing development, and a clear pathway into a permanent role. The OpportunityAs a key member of the support team, you''ll act as the first point of contact for customers, delivering knowledgeable guidance and resolving queries with efficiency and care. You''ll play an important role in creating positive experiences while ensuring processes are followed accurately and compliantly.Your ResponsibilitiesRespond to customer calls, providing clear information and practical solutionsReview and investigate account queries or discrepancies with precisionCarry out telephone-based trading instructions in line with company proceduresLiaise with internal d