Graduate Legal AdvisorBased in Manchester City Centre Paying 27,000 - 29,000 DOE 5 days on site Please note this role requires shift work. You will have a set shift pattern with 5 consecutive working days, work 7.5 hours per day, and these hours could start any time from 7am, and finish at 9pm. The companyMy client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today''s market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK, Ireland, Australia and New Zealand. The RoleAs a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities:Provide timely legal and financial information to clients adhering to set SLAs and KPIsManage incoming calls efficiently, either resolving cases independently or distributing them among team membersConduct research and engage in self-learning to enhance expertise in relevant areasHandle diverse client issues with empathy, especially those in distressDemonstrate a general understanding of legal and financial domains including, but not limited ..... full job details .....