Contract Manager - Soft Services/Hospitality Background
Contract Manager - 65,000 - 75,000An exciting opportunity has arisen for an experienced Contract Manager to lead a high-profile soft services and hospitality contract within a prestigious corporate environment in central London.The successful candidate will be responsible for the day-to-day management of service delivery, ensuring exceptional standards across hospitality, cleaning, front-of-house, and associated soft services. This role requires a confident leader who can balance operational excellence with strong client engagement.Key ResponsibilitiesOverall management and performance of a multi-disciplinary soft services and hospitality teamEnsuring service delivery meets contractual KPIs, SLAs, and client expectationsBuilding and maintaining strong, professional relationships with the client on siteFinancial management of the contract, including budgeting, forecasting, and cost controlDriving continuous improvement, innovation, and service enhancementEnsuring compliance with health and safety, statutory requirements, and company policies Candidate ProfileProven experience managing soft services and/or hospitality contracts within a corporate or commercial environmentStrong leadership and people-management skills, with the ability to inspire high-performing teamsCommercially astute, with experience managing budgets and financial performanceExcellent communication and stakeholder management skillsA proactive, solutions-focused mindset with strong attention to detailIOSH or N
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