We''re Atom bankThe bank that''s on a mission to make finance faster, simpler and way more human.We''ve ditched the stuffy banking model to build something that actually works for our customers, whenever and wherever they need us.To make this happen, we''re looking for like-minded people who can help us reach our goals and think differently.If you''re ready to build the future of banking, we''d love to meet you.What will your ''typical'' day look like? Different that''s for sure At Atom, Operations isn''t just a department; it''s our beating heart. It''s where the magic happens, where we connect with our customers, and where we prove that banking can be better.As a Customer Support Team Leader, you aren''t just managing a queue; you are leading the front-line ambassadors for our Savings, Mortgages, and Business Lending products. Reporting to the Customer Support Manager, you''ll be the driving force behind a team dedicated to delivering world-class service in a fast-paced, digital-first environment.You will build, coach, and inspire a team of Customer Support Agents to be the best they can be. You''ll ensure our operations are efficient and compliant, but more importantly, you''ll be the architect of a high-performing culture where the customer always comes first.What you''ll be doing:Leading with Impact: Providing operational leadership to ensure your team is engaged, motivated, and delivering against customer-focused KPIs.Coaching for Greatness: Using quality assurance and