Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients. Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget. Key Responsibilities: Program Leadership and Delivery: Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain. Define program scope, technical architecture alignment, timelines, and success metrics. Technical Oversight: Collaborate with solution architects and engineering teams to ensure technical integrity of solutions. Review designs, integration plans, and ensure compliance with industry standards. Governance and Reporting: Establish governance frameworks, track KPIs, and ensure adherence to SLAs. Conduct regular program reviews and executive-level reporting. Risk and Issue Management: Identify technical and delivery risks early; implement mitigation strategies. Financial Management: Manage program budgets, forecasts, and profitability. Continuous Improvement: Drive adoption of Agile/DevOps practices and automation initiatives. Implement best practices for technical delivery efficiency and quality improvement. Domain Expertise: Strong understanding of