Dynamics 365 Specialist - Systems Analyst Location: Hybrid WorkingSalary: Competitive + Excellent Benefits We''re now looking for a business systems specialist (Dynamics 365) to lead the development, optimisation and adoption of the Microsoft Dynamics 365 platform and help shape the future of the business systems landscape. Key Responsibilities Act as the primary business partner for Dynamics 365 users across the organisation Build strong stakeholder relationships and understand business challenges and requirements Lead regular business change forums and user engagement activities Develop and maintain a prioritised Dynamics 365 product roadmap Identify opportunities for process automation, efficiency gains and service improvements Translate business requirements into practical system solutions and enhancements Manage Dynamics 365 support activities, ensuring issues are resolved within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology partners to deliver successful outcomes About You Strong depth of understanding of capabilities of the system and a track record of implementing operational change. Proven track record of driving continuous improvement in CRM ..... full job details .....