Operations Executive - FIT Inbound
About the RoleAn established inbound travel company is seeking a proactive and detail-oriented Operations Executive to join its FIT (Fully Independent Traveller) Department in London. The successful candidate will play a key role in ensuring smooth daily operations, accurate bookings, and exceptional client communication. Working closely with the department''s Manager, the FIT Operations Executive will help coordinate all logistical, supplier, and internal processes, maintaining high service standards and operational excellence.Key ResponsibilitiesMonitor and manage the FIT email inbox, ensuring timely and professional communication with clients and suppliers.Process incoming FIT reservations, booking accommodations, attractions, and related services through internal systems such as Tourplan and Prioticket.Build and maintain strong relationships with clients and suppliers to ensure efficient service delivery.Manage the full operational cycle of FIT bookings, including service confirmations, travel document preparation, and problem resolution.Review arrival lists and hotel confirmations to identify and correct potential discrepancies.Produce weekly operational reports for key suppliers to support performance transparency.Oversee daily close-outs for online travel operators to maintain accurate availability and prevent overbookings.Create and manage bulk bookings to improve operational efficiency.Coordinate all aspects of Tour services, including ticket allocation, transport bo
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