Business Analyst (CEX Unity Programme) Reference: (phone number removed) Umbrella Rate: £34.91/hr (inside IR35)Step into an exciting opportunity to make a real impact as a Business Analyst (CEX Unity Programme). This role offers the chance to be part of a transformative project, driving forward innovative solutions and shaping the future of customer experience. You ll work in a dynamic environment, collaborating with diverse teams and stakeholders to deliver meaningful change. With a competitive umbrella rate of £34.91/hr (inside IR35) and the chance to work on-site at Gaydon, this position promises professional growth and the satisfaction of contributing to a truly impactful programme.What You Will Do: Lead end-to-end process mapping across customer experience (CEX) functions and adjacent teams, ensuring clarity and efficiency.Collaborate with project leads to build a comprehensive process inventory and document current and future state processes using AIRS, the company s business process management tool.Engage with stakeholders across regions, brands, and functions to gather insights, validate process designs, and identify opportunities for improvement.Define responsibilities and accountabilities for tasks, activities, sign-offs, and decisions within each process, ensuring seamless hand-offs between teams.Support the development of governance artefacts, such as RACI documents, operating model frameworks, and change impact assessments.Contribute to the detailed organisation