Customer AnalystLondonHybrid - 2 days a week£450 Per Day (Outside IR35)3 Month ContractThis is an opportunity to join a high-impact customer analytics function during a pivotal period of growth and transformation. You will play a key role in shaping loyalty and retention strategies, delivering insights that directly influence customer experience and commercial performance.The CompanyThey are a major global marketplace operating at scale and driven by data. Their teams combine innovation, experimentation, and deep analytical thinking to enhance customer engagement. Collaboration is at the heart of their culture and they place strong emphasis on using analytics to guide decision making. Their customer function works cross-functionally to build propositions that drive loyalty, retention and long-term value.The Role and Deliverables Provide actionable insights that support customer retention, loyalty initiatives and commercial decision making. Work within the Customer Analytics or Loyalty team depending on project alignment and skill fit. Contribute to the optimisation and rollout of a major loyalty proposition across markets. Analyse customer behaviour to identify drop-off points and opportunities for retention improvement. Build automated analytical workflows to support consistent, reliable insight delivery. Collaborate with product, marketing and customer teams to influence strategic initiatives.Your Skills and Experience Strong SQL capability with confidence handling complex