Delegated Authority Customer Oversight and Support Manager Insurance London 70,000 - 80,000 Depending on experience Delegated Authority Customer Oversight and Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis. This is a great opportunity for collaboration with Risk and Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework. About the Delegated Authority Customer Oversight and Support Manager; You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomesYou will be conducting customer support assessments across the delegated life cycle whilst executing improvement plansEnsuring delegated arrangements meet Consumer Duty standards and regulatory expectationsApply risk-based oversight to partners and outsourced providers.Conduct reviews of customer journeys and sales processes to assess customer understandingLead thematic reviews, case-based reviews, and assessments to identify non-standard outcomesContribute to reports and governance forums, present to the board and committees where required Experience required for the Delegated Authority Customer Oversight and Support Manager; Good understanding of primary in