Job Title: Office Manager Reports To: General Manager Business Area: Sales Office Location: Witham Role Purpose Chase Taylor are working on behalf of a well-established aluminium fenestration manufacturer seeking an experienced Office Manager to oversee and coordinate day-to-day office operations across multiple product divisions. The role is central to ensuring smooth operational performance across customer service, technical support, and administrative functions, while driving a strong culture of accountability, efficiency, and continuous improvement. The Office Manager will work closely with senior leadership and cross-functional teams to ensure service excellence, maintain high operational standards, and support the wider business in delivering consistent customer satisfaction and ongoing performance improvement. Key Responsibilities Operational Management Oversee daily customer service and administrative operations across multiple product areas Maintain performance visibility through dashboards, reporting tools, and structured follow-up actions Act as escalation point for complex operational and customer issues, ensuring timely resolution and root cause analysis Ensure efficient workflow across all office-based processes and support functions Leadership and People Development Lead, manage, and develop the office and customer/technical support team Conduct regular one-to-ones, coaching sessions, and performance reviews Build a high-performance culture focused on accoun