3rd Line Service Desk Engineer (MSP Experience Required)Location: Borehamwood (Hybrid) Hours: Monday Friday, 8am 5pm Salary: £45,(Apply online only) £55,(Apply online only) DOE Contract: Permanent Join Our Team as a 3rd Line Service Desk Engineer!Are you ready to take the next step in your IT career? Whether you''re an experienced 3rd Line Engineer or a strong 2nd Liner looking to step up, we d love to hear from you.We re a friendly, supportive, and growing team based in Borehamwood, and we re looking for someone who loves solving complex technical challenges and delivering top-tier service. You ll work on a wide range of technologies, support a variety of clients, and play a key role in keeping their systems running smoothly.If you thrive in a fast-paced environment, enjoy learning about new tech, and want to progress your career in an MSP setting, this is the perfect opportunity. What You ll Be Doing Acting as the go-to expert for escalated issues from 1st and 2nd Line Engineers.Troubleshooting, maintaining, and improving client IT infrastructure across servers, networks, hardware, cloud platforms, and software.Supporting environments built on Windows Server, Microsoft 365, Azure, VMware, and more.Collaborating closely with colleagues to deliver a seamless service experience.Managing your own workload, solving problems efficiently, and working to meet team KPIs.Helping to improve internal processes and documentation as we grow. What You ll Bring A degree in Computer Science