Claims Team ManagerWe''re looking for an experienced and motivated Team Manager to lead our Thames Water Claims Team. This is a fantastic opportunity to join a dynamic environment where you''ll play a key role in managing a team responsible for handling complex claims efficiently and professionally.What you''ll be doing as a Claims Team ManagerAs Team Manager, you''ll ensure that your team delivers exceptional service, meets performance targets, and adheres to regulatory and company standards. You''ll be a strong leader who can inspire, coach, and develop individuals while driving continuous improvement. Lead and inspire a team of Claims Advisors (supported by a Claims Specialist) to deliver outstanding performance, engagement and customer outcomes.Own the end-to-end claims journey, ensuring cases are handled accurately, compliantly and resolved promptly.Track performance against KPIs and service levels, using insight to drive efficiency, quality and customer satisfaction.Coach, develop and support your team through regular feedback, training and development conversations.Take ownership of escalated and complex cases, ensuring fair, consistent and well-judged resolutions.Partner with internal teams to simplify processes and continuously improve service delivery.Stay up to date with company policies, regulatory requirements and industry best practices to ensure high standards are maintained. This is a Hybrid role based in either Swindon or Reading, with core hours being 08.00