Join a well-established and forward-thinking housing association in a rewarding role as a Customer Services Officer. As a Customer Services Officer, you''ll be right at the heart of delivering exceptional customer service and providing professional, front-line support to all customers.Key Responsibilities of a Customer Services Officer:Responding to customer inquiries via phone, email, and social media, ensuring first-contact resolution every time.Diagnosing customer issues and resolving them promptly, guaranteeing high-quality service.Accurately recording all customer interactions to maintain a clear and organized contact history.Identifying opportunities to enhance the customer experience and offering valuable feedback to improve services.Working towards individual targets and objectives, while proactively managing your development plan as a Customer Services Officer.Collaborating with your team to continually improve performance and service delivery.Supporting with general administrative tasks and any other duties as required by your line manager.Skills and Experience Required for the Customer Services Officer Role:Strong customer service experience, ideally from a call centre or a similar fast-paced environment.Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems.Good communication skills, both written and verbal, with the ability to solve problems and address customer needs effectively.A team-player mentality and the ability to manage y