Job Title: Contact Centre Operations Manager Location: Banbury (Office Based) Salary: (DOE) + Bonus Job Type: Full Time, Permanent About the Role We re looking for an experienced Operations Manager to oversee multiple contact centre teams across sales and customer service campaigns. This is a hands-on role, managing performance through up to 10 Team Leaders, ensuring strong delivery across KPIs, customer experience, and operational efficiency. You ll play a key role in driving results within a fast-paced, multi-client environment. Key Responsibilities Manage and develop multiple teams through up to 10 Team Leaders Own performance across KPIs, SLAs, quality and customer outcomes Drive a strong balance between commercial performance and customer experience Analyse MI and performance data to identify trends and improvements Coach and support Team Leaders to maximise team performance Work closely with clients, providing updates and performance insights Support recruitment, onboarding and training of new staff Ensure processes, compliance and quality standards are maintained Assist with workforce planning and resource allocation Support delivery of new campaigns and operational improvements Requirements Proven experience in a Contact Centre Operations Manager (or similar) role Experience managing multiple Team Leaders (ideally up to 8 10) Strong commercial background and performance-driven mindset Exper