Customer ServiceLocation: GlasgowPay Rates: 13.97 to 32.55 per hourContract: Temporary to PermanentStart Date: 21/09/2026Hours: 25hrs per week (including weekends and bank holidays) Shift Patterns:2 shifts of 9 hours (10.5 hours total including unpaid breaks)2 15-minute unpaid breaks2 30-minute unpaid breaks1 shift of 7 hours (8.25 hours total including unpaid breaks)1 15-minute unpaid break2 30-minute unpaid breaks 4 x RDOs scheduled between Sunday and Thursday. TrainingFull-time Monday - Friday and will take place 18:00 - 2:45am for the first 2 weeks and 20:00 - 04:45 the last 2 weeks 100% attendance is required during training. We''re inviting you to bring your skills to a role that truly makes a difference-joining the UK''s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people''s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ phone number removed or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you''ll be the first point of contact for people in their most critical moments, you will calmly and quickly be ..... full job details .....