Lead Service Designer - Digital Customer ExperienceLondon | Hybrid Permanent Opportunity£70,000-£85,000 + BenefitsLead the vision. Shape the experience. Make an impact.Exciting projects with both Public Sector andamp; Government Clients!We''re looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services.This is a fantastic opportunity to combine strategic leadership with hands-on design, working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions.What will you be doing?Lead end-to-end service design programmes, from initial discovery through to delivery and live operation.Define service strategies, future-state experiences and service architectures.Drive user research, prototyping, testing and design delivery.Lead design sprints, workshops and co-creation sessions.Develop service blueprints, customer journeys and new propositions.Influence senior stakeholders and shape key strategic decisions.Mentor and develop designers, helping build a high-performing design practice.Support client proposals, new business opportunities and project development.Drive innovation across design methodologies, standards and AI-enabled services.What are we looking for?Proven experience leading end-to-end service design programmes.Strong stakeholder management skills, including ..... full job details .....