OverviewHours: Full-time

Location: Hybrid - Edinburgh

Closing Date: 19 September 2025

Ref: GM1278

Working within the IT team at Energy Saving Trust, as

IT Service Desk Analyst , you will be responsible for the resolution of first- and second-line support requests, incidents, IT queries and the day-to-day IT support requirements of our userbase across our sites in Edinburgh, Cardiff and London, and support our remote workers.

Who We Are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we dont just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Benefits

25 days of annual leave plus bank holidays, with additional leave earned through length of service

Three extra days off over the Christmas period as a gesture of goodwill

A competitive pension scheme with generous employer contributions

Flexibility in our ways of working — work from home, in the office, or a mix of both, depending on your role

Two paid volunteering days per year

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The team of four service desk analysts and one IT Administrator supports the internal IT requirements of the organisation.

We work inclusively and collaboratively across our London and Edinburgh offices where the IT team are positioned to support our four main UK offices in London, Edinburgh, Cardiff, and Belfast, as well as our flexible and home-working members of staff.

We are an enthusiastic, committed, and knowledgeable team who work both together and as individuals to provide the best quality technical support for the organisation.

We never forget that, no matter what work we are engaged in, to enjoy what we do and remain focused on why we do it. This role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process.

The roleYou will provide a first-class IT service to our userbase, ensuring the highest levels of support and customer satisfaction.

Support will be provided both in person and remotely, and the role includes an on-call rota (one week in five).

A flexible, dynamic approach is required, with great collaborative skills so that knowledge and experience can be shared throughout the team while at the same time learning from other team members and keep an open, flexible approach to the work.

What Youll Do

Provide first- and second-line support of user incidents and requests within agreed SLAs. Including: deskside and remote IT support for staff.

Day to day support of our Office 365 environment including Exchange online, SharePoint, and Teams.

Provide VPN Client support.

Onsite and remote support (on-site rota).

Administration of Active Directory/Azure services such as user account creation, user permissions.

Software and hardware installations.

Laptop and mobile phone management using SCCM, Intune and MDM tools.

Application support for our office suite and some bespoke applications.

Ensuring all support requests are logged and managed on our IT Service management tool.

On-call support (rota) for out-of-hours emergency cover (compensated).

What Youll Bring

Background in IT support, experience of troubleshooting and application support, and the ability to work both as part of a team and pro-actively on your own.

Enthusiasm, a can-do attitude, a customer-focussed approach to your work, and a desire to deliver the very highest standards of support.

Confidence in communicating internally at all levels.

The desire to learn, grow, and develop your technical skills.

To apply, visit our recruitment portal via the apply button.

Applications close 17:30, 19 September 2025. Interviews are intended to be held during the following week.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Diversity and inclusionEnergy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles. We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.

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