OverviewThe Customer Service Lead role at Solus sits at the heart of the repair centre. You are responsible for leading the customer service function while working closely with the Production Lead to ensure the site runs smoothly, safely and efficiently.This is a hands-on leadership role, combining people management, customer experience and operational accountability. Your decisions influence customer outcomes, team performance and the overall success of the site.As a Customer Service Lead, you''ll set the standard for how customers and colleagues experience Solus. ResponsibilitiesYou''ll:Lead, coach and support a team of Customer Consultants and customer-facing driversOversee day-to-day customer interactions, ensuring clear communication and fair outcomesManage vehicle collections and deliveries, resourcing and scheduling effectivelyHandle customer complaints and feedback professionally, resolving issues in line with best practiceWork closely with the Production Lead to jointly manage site performanceMonitor key performance measures and use data to identify improvement opportunitiesEnsure policies, processes and health and safety standards are followedBuild a positive, customer-focused and collaborative site cultureThis is a role where judgement, calm leadership and consistency make a measurable difference.QualificationsWe''re focused on capability and leadership approach.You''ll bring:The ability to lead, coach or influence people in a customer-facing environmentConfidence ..... full job details .....